What our Customers say...
Javier and his crew were perfect. They were on time. Javier predicted it would take 3-5 days to resolve our problem. It only took 4!
Thank you so much to Dalton and Ryan for making a horrendous nightmare tolerable!
Keep doing what you guys do so well. We were impressed with Dalton and AJ!
The entire crew was very helpful and did a great job under difficult conditions. I would definitely recommend SERVPRO Castle Rock/Parker to any business owner.
I believe Ryan and Javier should be commended for their work and doing a great job. I really appreciated their help!
On the evening of January 10, 2017, I stepped into our upstairs guest room and discovered the carpet was soaked. Our contractor suggested we call SERVPRO because he had heard they were a good company. We called our insurance company the next morning and filed our claim. The insurance provider said that they had worked with SERVPRO and found them to be an excellent company.
We immediately called and spoke with Kimber of SERVPRO, who was heading the storm disaster effort in Boise. She said that SERVPRO crews were on their way to Boise, but couldn't arrive at our home until the following Wednesday, the 18th. Meanwhile, our contractor helped us roll the carpet up in our guest room and tear out the pad. He brought a commercial fan in to dry the floor.
Matthew Valdez, General Manager, and Troy Simons, Production Manager, arrived Wednesday as promised. They were professional and caring and explained what they would be doing. The damage in our home was far more extensive than we imagined.
They kept us informed every step of the way, taking time to answer our questions and address our concerns. They were careful with our possessions as they moved furniture and items that were in the way. When they left our home for a few days while our walls and floors were drying, they reattached our washer and dryer so that I could do laundry.
They and their team were incredibly polite and kind with us and each other. They performed an amazing amount of work in the times they were here. We can't thank them enough for all that they did for us. We will definitely recommend SERVPRO to anyone who needs their services.
We are really going to miss working with Kimber. She was excellent. When our insurance company would not respond, she advocated for us and worked hard to make sure we were able to get help. Thank you so much, Kimber!
Thank you so much to the 3 gentlemen (Troy, Andrew and Matt) who came to take care of our water damage. All were profession
Great Service! SERVPRO of Castle Rock was very professional and made sure the job was done right from start to finish. We were very impressed with the quality of work. Hopefully we won't have this problem again, but if we do we know whom to call. Thanks!
Andrew was exceptionally great in sharing information and being professional. He worked hard to get it all done ASAP!
These guys are the best. The entire team was professional, knowledgeable and prompt. From the initial call (Thanks Kimber!) to the emergency services and evaluation (Javier) to the eventual remediation (Ryan and Conner), this cohesive team really shone in an otherwise dreadful situation. I hope to never see them again in my own home, but will always sing their praises for the work they have done.
SERVPRO was very friendly and really listened to our concerns. They did a great job!
We are very impressed with SERVPRO, and particularly Connor and Ryan. They were very pleasant and performed their job well. They were organized and left our home as clean as possible in the circumstances.
Javier is fantastic!
I appreciate the crew's promptness, diligence to their task, the clean up of the mess afterwards, and their courtesy. I was impressed. They were good representatives for SERVPRO and I would recommend them with no hesitation.
We were very happy with your service. Matthew and Troy went out of their way to do a wonderful job. We will recommend them to anyone and be happy to tell of the excellent job your staff did. Thank you Matthew and Troy. Great Job!
Javier and Jordan were wonderful from the first moment they walked in the door. They were knowledgeable and supportive and worked quickly to calm my concerns. If anything like this happens again, I will request this company and Javier and Jordan. They are welcome in my home anytime!
Dalton and Alfred were AMAZING. I'm going to miss seeing them everyday. They were knowledgeable, efficient, friendly and helpful.
Troy Simons was fantastic! He did a great job keeping me up to date on everything. He also kept me calm during this stressful situation. His follow-up is wonderful!
Top Notch! Professional, fast, and at the right price. So, when you find out you have two feet of water in the crawl space below your home, the first step is to call around for estimates to clean it up. I called three places and SERVPRO of Parker set the appointment for the next day, even with the numerous floods that were in other peoples homes due to our wet spring here. Some places couldn't even come to give and estimate for three weeks! They were definitely the most professional, friendly and fairest priced of the three places I called. Additionally, they worked their tails off to get the space fully drained. They stayed until 9pm the first night to get the water fully drained and came back a few additional times during the drying process to check progress. Every time they were here, they were on time, they were courteous, professional and truly cared about the mess I had going on. To top it off, they referred a great contractor to help re-design the drainage system that was originally very poorly built for this home and they were top notch too! So, I'm just overly pleased and know who to call first if I ever have a restoration issue again... Definitely my highest recommendation!
On Christmas Day, a root problem caused my plumbing to back-up and flood my basement. I called SERVPRO and spoke with Matt. He took time away from dinner with his family to explain to me what needed to be done. I was somewhat distraught and Matt was such a calming force; something I so needed at that time. Matt's crew was at my house at 6:00 a.m. the following morning. WOW, they were awesome; fast, efficient, professional and all while helping me through the 'process'; explaining everything that was being done. I couldn't have asked for nicer people. With their knowledge and skill, Javier and Troy were amazing and made a tough situation easier. Their customer service is second to none. I can never thank you enough, Matt, Javier and Troy. Even though SERVPRO is an amazing Company, I hope I never need you again. But if I do, I will definitely call on you because I know that you will take care of me. I would also recommend you to others if the opportunity arose. Thank you! Thank you!
When you have a water damage to your home call these people. They were great! I can 't say enough good things about this company and group of men that came to help me with a water valve leak (kitchen, basement and hardwood floors). They were professional, knowledgeable, on time, hard working and at know time did I feel like they were not giving 100%.This crew worked non-stop for three days. They came in, did the job, were polite and cleaned up the mess the water damage had made. It took three days to get my floors dry and they came everyday to check on the status. They even were available when the insurance agent came to inspect.
A big thank you to Troy, Mathew and the crew members they had doing the job.
Even Kate in the business office was great working with the insurance.
Thank you so much.
I have worked with Sean at SERVPRO since last year and have had nothing but positive experiences. His staff and team are very polite and always quick to respond to emails or calls.
I appreciated the team coming so quickly on a Friday night on a three day weekend. They were courteous and explained the process. Thank you for making a very stressful process a lot less stressful.
Great job and great crew! Dalton was exceptional in every way and other crew guys did great - all very professional! Thanks!
Andrew was great throughout our/the process. He and Javier were always courteous, professional and on time.
Outstanding service by Matt and his staff. Thank you!
Andrew and his crew provided excellent service. They were knowledgeable, courteous and on-time.
Thank you very much.
My husband was in the hospital during this time. The team took care of things, talked and asked questions when necessary, but sensed that I needed them to “do the job” with minimum energy from me. Thank you.
Excellent service. Personnel polite, courteous and dependable.
Very polite, courteous, informative. Appreciate their flexibility around my work schedule, being so good with our dogs.
Andrew is outstanding!
Excellent Service. Courteous and polite staff.
Asked for ID and had no issues. Great communication with times and return dates.